Our Policies
Policies for Downsizers
Fair Market Pricing Policy
All items are priced at fair market value at the beginning of the sale.
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Prices are firm initially. As the sale progresses, reasonable offers may be considered when appropriate to help clear the home efficiently.
Our responsibility is to:​
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Earn the highest reasonable return for our clients
Prepare the home for its next owner
Actively find the best audience and protect the buyers from hagglers and dealers
Our Pricing Policy
We believe in transparency, fairness, and delivering meaningful value during life transitions.​
Commission-Based Structure: Most estate sales are conducted on a 40–50% commission of total sales.
No Hidden Fees: Your commission is agreed upon in advance. There are no surprise charges.
Customized Scope: Commission may vary based on factors such as volume of items, home size, level of preparation required, and specialty items.
Aligned Incentives: Because we are paid based on sales performance, our goals are directly aligned with yours—to maximize value and ensure a successful sale.
For smaller projects, buyouts, or partial downsizing services, alternative pricing structures may be discussed.Our r ole is not simply to sell items. It is to guide you through a transition with clarity, respect, and steady execution.
A professionally managed estate sale often results in stronger returns, better organization, and significantly less stress for you and your family.​
Sales Schedule and Availability
Tobacco Road Downsizing conducts estate sales on a rolling basis, with one or multiple sales occurring most weekends.
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Our team is small by design and built for excellence. With a streamlined process and deep experience, we are able to serve multiple clients at once while maintaining the high standards our clients expect.
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Availability may vary based on the season and scope of each project. We recommend checking our calendar and reaching out early to begin planning your sale.
Unsold Items Policy
At the completion of the sale, clients may:
Retain remaining items
Arrange donation
Request full clean-out services
These arrangements are discussed and agreed upon prior to the sale for full transparency.
Transparency & Documentation
We provide:
Clear commission structure
Written agreement before the sale
Detailed post-sale reporting
Prompt payment
There are no hidden fees or surprises.
Policies for Buyers
Appointment & Sale Timing Policy
To create a comfortable and organized shopping experience, many of our estate sales operate using scheduled time slots or structured sale hours.
Scheduled Appointment Windows
For certain sales, buyers may request specific time slots to browse the home. Appointment availability may include:
Designated weekday time blocks
Scheduled morning or afternoon sessions
Final-day discounted shopping windows
Exact dates and times are always listed within the individual sale announcement.
Capacity Limits
We limit the number of shoppers allowed in the home at one time. This is based on:
The size of the property
Available parking
Safety considerations
The overall layout of the home
While we will do our best to accommodate your requested time, availability is not guaranteed.
Arrival & Entry
Buyers should arrive during their scheduled time window.
Discount Days
If a sale includes discount periods (such as final-day percentage reductions), those details will be clearly stated in the sale listing. Discount timing and percentages are determined per sale and may vary.
We reserve the right to adjust entry flow to maintain a safe and respectful shopping environment.
Entry may be delayed if occupancy limits have been reached.
Pricing Policy
Items are priced at fair market value from the start of the sale.
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Price adjustments may occur as the sale progresses at our discretion. Our pricing structure is designed to balance fairness for both buyers and sellers.
All Sales Final
All items are sold as-is.
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Buyers are responsible for inspecting items prior to purchase. No returns or refunds are offered.
Item Information Policy
Listings include descriptions, measurements when possible, and visible pricing so buyers can make informed decisions before arriving.
Conduct & Safety Policy
To protect the home and all attendees:
Certain areas may be restricted
Children must be supervised
Staff may limit occupancy
Respectful behavior is required
Payment Policy
We accept cash, credit/debit cards, and Venmo.
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Sales tax is collected according to county requirements within Central North Carolina.
Policies for Consignment
Our Address
Tobacco Road Downsizing
110 Boon Square Street, Unit 17
Hillsboro, NC 27278
Our Hours
Monday
10:00 AM - 4:00 PM
Tuesday
11:00 AM - 5:00 PM
Wednesday
12:00 PM - 7:00 PM
Thursday
By Appointment Only
Friday
CLOSED
Saturday
10:00 AM - 3:00 PM (First Weekend Only)
Sunday
12:00 PM - 4:00 PM (First Weekend Only)
Shipping Information
Shipping
We do not routinely ship items. Shipping is available by special request for small items only. Large or bulky items, including furniture, are not available for shipping. Customers requesting shipping are responsible for applicable shipping costs and must make shipping arrangements with us before the item is shipped.
Local Pickup
Items purchased online or in store must be picked up within 7 days of purchase at the location where the item is being held. Proof of purchase will be required at the time of pickup. After the initial 7-day pickup period, a weekly storage fee will apply based on the size of the item, until the item is picked up or forfeited:
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Small items: $10 per week Includes décor, artwork, art glass, clocks, kitchenware, small appliances, dishes, dish sets, utensils, and other small or easily stored items
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Large items: $20 per week Includes furniture and other large or bulky items.
Not sure which category your item falls under? Please contact us before purchasing and we’ll be happy to clarify the applicable storage fee.
Unclaimed Items
Small items must be picked up within 4 weeks of the original purchase date. If the item has not been picked up by the end of the 4-week period, it will be considered forfeited and may be sold without further notice. Any storage fees accrued will remain due.
Large items must be picked up within 2 weeks of the original purchase date. If the item has not been picked up by the end of the 2-week period, it will be considered forfeited and may be sold without further notice. Any storage fees accrued will remain due.
Once an item has been forfeited, the original purchase is no longer eligible for a refund, and the item may be resold without further notice.
Exceptions
Alternate pickup arrangements or extensions may be made at the time of purchase at our discretion. Any arrangements made with us at the time of purchase will supersede the standard pickup and storage terms above.
Return Policy
All sales are final.
Due to the nature of our consignment inventory, all purchases are final and we do not accept returns, exchanges, or refunds. Please carefully inspect items and ask any questions before completing your purchase. We are happy to provide additional information or photos when available. We do our best to inspect items and note any imperfections, but please note all items are used, so gentle wear is expected.